Contact and reporting
Talk to the right team.
General enquiries
For MediaStore services, this domain, or support enquiries:
info@mediafellows.com
Abuse reports
For suspected misuse of our infrastructure:
abuse@mediafellows.com
Copyright and legal concerns
Contact legal@mediafellows.com. Describe the concern, identify the affected hostname and content, and provide a contact address for a response. For rights complaints, explain the rights involved and your authority to report the issue.
Do not send passwords, authentication tokens, or signed playback links. Remove credentials and signature parameters before sharing a URL. We can arrange a suitable channel if further details are needed.
Security vulnerabilities
Use the mediafellows vulnerability disclosure form for technical security reports. This form is separate from abuse and copyright reporting.
Unexpected blocking
If a browser, network, or router blocks a MediaStore hostname, send its name, the time of the event, and the security product or warning category to our support contact. Do not disable your security controls to investigate.